Refund Policy

Made-to-Order Items

Every Wicked Ink item is made to order specifically for the customer after purchase.

Because of this, we do not accept returns, exchanges, or refunds for:

• Change of mind
• Ordering the wrong size
• Ordering the wrong color
• Preference changes
• Accidental purchases after the cancellation period
• Normal variations in garment-dyed fabric or print placement

Please review the product description, color selection, and size guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 7 days of delivery at support@wickedinkshop.com.

Please include:

• Your order number
• A description of the problem
• Clear photos showing the issue
• Photos of the packaging, when applicable

Claims submitted more than 7 days after delivery may not be eligible for a replacement or refund.

Claim Review

Each claim is reviewed individually.

If your claim is approved, Wicked Ink may offer one of the following resolutions:

• A replacement item
• A corrected item
• Store credit
• A refund to the original payment method

The resolution provided will depend on the circumstances of the claim.

Return Authorization

Do not send an item back without contacting Wicked Ink first.

Returns sent without prior approval may not be accepted or refunded. Approved returns must follow the instructions provided by our support team.

Return Postage

For an approved claim involving a damaged, defective, misprinted, or incorrect item, Wicked Ink will provide return instructions.

When a physical return is required, Wicked Ink will provide a prepaid return label.

Unauthorized return postage and returns sent without approval are not reimbursed.

Refund Timing

Approved refunds are issued to the original payment method.

Please allow up to 5 business days for Wicked Ink to process an approved refund. Your bank, credit card company, or payment provider may require additional time for the credit to appear in your account.

Shipping charges are not refundable unless the order was damaged, defective, incorrect, or the shipping charge was applied in error.

Cancellations and Order Changes

Cancellation, size, color, and shipping-address change requests must be submitted within 12 hours of purchase.

Requests can be sent to support@wickedinkshop.com and should include the order number and the requested change.

Because production may begin quickly, changes and cancellations are not guaranteed after the 12-hour window or after production has started.

Once an order has entered production, it cannot be canceled because the garment and print are being prepared specifically for that order.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order is shipped to an incorrect address provided by the customer, Wicked Ink is not responsible for replacing or refunding the order.

If the package is returned to Wicked Ink, the customer may be responsible for the cost of reshipping it.

Lost Packages

If a shipping carrier confirms that a package is lost, Wicked Ink will review the order for a replacement or refund.

Packages marked as delivered are not automatically considered lost. Customers should first check with household members, neighbors, building management, and the shipping carrier.

Sale Items and Discounts

Approved refunds are based on the amount actually paid after discounts.

Discount codes, promotional offers, and free-shipping promotions do not have a cash value and cannot be refunded separately.

Contact

For return, refund, cancellation, or order-change requests, contact:

Wicked Ink
support@wickedinkshop.com

We aim to respond within 1–2 business days.